Facebook Restricted Accounts

To help protect people from poor experiences and support meaningful connections between people and businesses, Meta / Facebook & Instagram monitor and investigate the behaviour of advertisers and sellers on their platforms. They may apply restrictions on accounts that:

• Don’t follow our Advertising Policies, Commerce Policies, Community Standards or other policies and terms
• Meta / Facebook & Instagram suspect of compromise, such as being hacked
• Don’t meet Meta / Facebook & Instagram’s requirements for account security

Account restrictions limit your ability to advertise or sell on Meta / Facebook & Instagram platforms and may result in the loss of access to your personal ad account, commerce accounts, catalogues or Pages.

To troubleshoot your restricted account:

1. On your computer, go to Account Quality.
2. Click Account Status overview in the left menu.
3. Click the restricted account that you want to troubleshoot.
4. Look for a What you can do section.
   • If you can’t see a What you can do section, there are no further steps for you to take at this time.
5. In the What you can do section, take the recommended steps for your account. Meta / Facebook & Instagram may ask you to:
   • Confirm your identity
   • Secure your account
   • Request a review

Depending on the type of account restriction and the stage you’re at in the process, you’ll have different steps to take in the What you can do section.